FAQs
Welcome to Aussie Blooms! We've compiled answers to some of our most frequently asked questions to help you with your order. If you can't find what you're looking for here, please don't hesitate to contact our friendly customer care team.
Ordering
How do I place an order?
Placing an order with Aussie Blooms is easy! Simply browse our website, select your desired flowers or gifts, add them to your cart, and proceed to checkout. You'll be guided through providing delivery details, a card message, and payment information.
Can I place an order over the phone?
Yes, you can! While our website is available 24/7 for convenient online ordering, you can also place an order by calling our customer care team during our business hours (8 am - 4 pm AEST/AEDT, Monday to Friday). You can find our contact number on our Contact Us page.
What information do I need to provide when placing an order?
To ensure smooth processing and delivery, please provide:
- The recipient's full name.
- The complete and accurate delivery address, including any unit numbers, business names, or specific instructions (e.g., "leave at front door if unattended").
- The recipient's phone number (helpful for delivery purposes if our courier encounters any issues).
- Your desired delivery date.
- Your card message.
- Your contact details (name, email, phone number).
Can I include a card message with my order?
Absolutely! You'll have the option to write a personal card message during the checkout process. This will be included with your flowers or gift.
How will I know my order has been successfully placed?
Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email from us, which will include your order number and a summary of your purchase.
Products & Availability
Are the flowers and products exactly as they appear in the photos?
The images on our website are representative of the style, size, and colour of the arrangements and gifts. As flowers are a natural product, slight variations in shade, exact bloom, and container may occur depending on seasonal availability. Our florists always strive to create your order as closely as possible to the image, ensuring it is of equal or greater value. Please see our Substitution Policy for more details.
What if a specific flower or item is unavailable?
Due to seasonal and market availability, sometimes a specific flower, colour, or gift item might be temporarily unavailable. In such cases, we will substitute it with a similar item of equal or greater value, maintaining the overall aesthetic and sentiment of your chosen product. For significant substitutions, we will endeavor to contact you first. Please refer to our Substitution Policy.
How do I care for my flowers?
We want your blooms to last as long as possible! Please visit our Flower Care Guide for detailed tips on how to look after your specific type of flowers. Generally, this includes re-cutting stems, changing the water regularly, using the provided flower food, and keeping them away from direct sunlight and heat.
Delivery
Where do you deliver?
Aussie Blooms delivers to a wide range of locations across Australia. You can check if we deliver to your desired postcode during the checkout process. For more detailed information, please visit our Delivery Information page.
What are your delivery fees?
Our standard (Next Day) delivery fee is $14.95. Same Day delivery, where available, incurs an additional $5.00 surcharge (totaling $19.95). Redelivery fees may apply in certain circumstances. Please see our Delivery Policy for full details.
What are your delivery times?
Deliveries are generally made Monday to Saturday, between 8 am and 5 pm (up to 9 pm for residential addresses). We do not typically deliver on Sundays or national public holidays, with exceptions for special occasions like Valentine's Day and Mother's Day. For more details, please see our Delivery Information page.
Can I request a specific delivery time?
While you can request a preferred time, and we will do our best to accommodate it, we cannot guarantee specific delivery times due to courier routes and unforeseen circumstances like traffic or weather.
What happens if the recipient is not home when the delivery is made?
If the recipient isn't home, our courier will, if safe and appropriate, leave the flowers/gift in a secure location at the address (e.g., by the front door, under cover) or follow any specific delivery instructions you provided. If no such place is available, or if instructed not to leave items, a calling card will be left for the recipient to arrange redelivery. A redelivery fee may apply. Please see our Delivery Policy for more details.
Do you deliver to hospitals, businesses, or schools?
Yes, we do! Please ensure you provide as much detail as possible, including ward numbers for hospitals, company names, and any specific delivery instructions (e.g., "leave at reception"). For schools, please consider school finishing times to ensure someone is there to receive the delivery.
Order Changes & Cancellations
Can I change my order after it has been placed?
If you need to make changes to your order, please contact us at [email protected] or call us as soon as possible, ideally within 1 hour of placing your order. We will do our best to accommodate your request if the order has not yet been prepared or dispatched. An administration fee may apply for changes made after the initial processing period.
Can I cancel my order?
Order cancellations are possible depending on the notice given and the status of your order. Cancellation fees may apply. Orders that have already been prepared or are out for delivery generally cannot be cancelled. Please refer to our Order and Cancellation Policy for detailed information.
Payments & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and [mention other payment methods like PayPal, Afterpay, etc., if applicable] through our secure online checkout.
Is my payment information secure?
Yes, your security is very important to us. Our website uses SSL (Secure Socket Layer) technology to encrypt your personal and payment information during transmission. Payments are processed through secure, PCI-compliant payment gateways. Aussie Blooms does not store your full credit card details.
Returns & Refunds
What is your refund policy?
We are committed to your satisfaction. If you have any concerns about the quality of your order, please contact us at [email protected] within 3 days of delivery, including your order number and a photo of the product. We assess each situation individually and may offer a replacement, store credit, or, in certain circumstances, a refund, in line with Australian Consumer Law. Please see our full Refund Policy for details.
If you have any other questions, please don't hesitate to reach out to our friendly Aussie Blooms team via our Contact Us page. We're here to help!