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Refund policy

Last Updated: 05/26/2025

At Aussie Blooms, your satisfaction is our priority. We are committed to delivering fresh, high-quality flowers and gifts. This policy outlines how we handle concerns and requests for refunds, replacements, or store credits, in line with Australian Consumer Law.

Reporting an Issue

If you have any concerns with your order, especially regarding the quality of flowers or gift items, please contact our Customer Care team promptly. Due to the perishable nature of fresh flowers, we require quality concerns to be reported **within three (3) days of delivery**, preferably within 24-48 hours, to allow for effective assessment.

To report an issue:

  • Email: [email protected]
  • Please include: Your Order Number, clear photo(s) of the product showing the issue, and a detailed description of your concern.

Our team will review your submission and typically respond within 24-48 business hours.

Resolutions for Approved Concerns

We assess each concern individually. For approved issues, Aussie Blooms may offer, at its discretion and in accordance with Australian Consumer Law:

  • Replacement: We may resend the original product or a comparable item of equal or greater value.
  • Store Credit: A store credit for the value of the affected product(s) may be issued for a future purchase.
  • Refund: While our primary approach for quality issues with perishable goods is replacement or store credit, a partial or full refund to the original payment method may be processed if a replacement is not feasible, as required by law, or at our discretion.

Specific Situations:

  • Quality of Flowers/Perishables: If flowers or perishable items arrive damaged or significantly below standard (and reported within 3 days with photos), we will work with you on one of the above resolutions.
  • Incorrect Item Received: If you receive an item substantially different from your order (beyond reasonable substitutions outlined in our Substitution Policy and Terms of Service), please contact us with photos for resolution.
  • Non-Delivery: If non-delivery is due to an error on our part or our courier's, we will arrange redelivery, store credit, or a full refund. This does not typically apply if non-delivery is due to incorrect customer-provided address or recipient unavailability where safe-drop was not possible/instructed (see our Shipping Policy).
  • Non-Perishable Goods (Faulty/Damaged): For faulty or damaged non-perishable items (e.g., vases), please contact us within 7 days with photos for a replacement or other appropriate remedy under Australian Consumer Law. Change of mind returns for non-perishables are generally not accepted.

Cancellations & Other Conditions

For details on order cancellations, substitutions, and other conditions affecting refunds or returns, please refer to our comprehensive Terms of Service.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to remedies for major failures and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For any questions about this Refund Policy or to discuss an order, please contact us at [email protected].




This website is operated by Bloomex Pty Ltd (ABN: 27 147 609 443), with its registered office at Level 9, 575 Bourke Street, MELBOURNE VIC 3000.
All products and services purchased through this site are supplied by Bloomex Pty Ltd.
By placing an order on this site, you are entering into a contract with Bloomex Pty Ltd.
For more information about your rights under Australian Consumer Law, please see our Terms & Conditions and Returns Policy.