Substitution Policy

Images found on this site are used for display purposes only. Actual products may differ from product images displayed.

If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Bloomex to substitute for a product that is in stock. Bloomex takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item.

Rules for substitution

• Where a specific flower type or colour is unavailable within the given time frame of delivery, Bloomex will use types or colours that achieve the same overall shape, style and effect.
• In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.
• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type but may substitute with another colour.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.